Ordered a LG Velvet and so far really like the phone. However, the box did not contain the sim card removal tool so that I may put in a memory card. The box was suppose to include the tool. The sim card came preinstalled. Very disappointed! Seems everything in this new reality we live has to be hard. I could not find a way on the Verizon site to request the tool or even start a chat on the topic. I doubt I will buy a phone from Verizon again. I stopped many years ago because of issues but decided to try it out again. Guess I don't learn very well.
