Billing Problem

gtsjeff

I recently purchased a new phone and was quoted in writing my bill would be and the bill came in higher so I called customer service and explained everything to Bobbjoe and told her I have only a few more days to return phone without a restocking fee and switch carriers after 6+ years and she talked to a supervisor and agreed to give me 10 dollar credit a month for 24 months. Second month wrong again so I call and talk to Joslynn and she read notes and contacted Bobbyjoe to remind her to keep giving me the credit, well I spoke with Kayla today a supervisor and she tells me doesn't see any notes now and will do nothing. I even asked her to contact Joslynn and she said she couldn't seems pretty convenient now that I am out of my return period nobody knows anything. Anybody else have these things happen? or have ideas to resolve this...... I am not done

Doggo

Bill shouldn't be hard to figure out. If no other changes occured, it would be whatever you typically payed + a phone payment. Next bill summaries are never accurate so I wouldn't count on those to tell you what a typical bill is supposed to be.

Your post is missing details such as was your phone supposed to be under a promo. How much did your bill increase vs what were you expecting it to increase.