Site Totals

61162 Questions Answered 267 Categories

Installing verizon messages on my iPhone XR

Hello,

So I want to install Verizon Messages on my iPhone XR so that I can synch it with my computer so I can print out a thread of texts (I need the actual content of the texts). I installed the app on my phone, clicked all the "allow" buttons (notifications, contacts, camera) and I get a link texted to me. When I click on the link, it asks me if I want to open this pate in Message+. I click open and it tells me Error please scan valid qr code.

I can see it's using my camera, and the red scanner line is moving up and down. I tried taking a picture of the qr code with my friend's phone and scanning it from there, but it also said it was invalid. HELP!!

Of course, if there is a different way for me to print out a whole text thread (it started in August on 2019), please let me know and I will go that route. This is SUPER frustrating!!

Comments

Verizon_Support

Hello, TR831. We never want you to have any issues when setting up Verizon Messages on your device, and we will make sure to help. What other option are you presented with when asked if you want to open the link with Massage+? DavidR_VZW

TR831

When it asks if I want to open the page in "Message+", if I click cancel, I can click below if this is the same device you are activating and then it asks me again if I want to open in "Message+". It then says validating code and then I get the Error please scan valid QR code

Verizon_Support

Thank you for clarifying. Have you tried to remove and reinstall the app to complete the set up once more? DavidR_VZW

TR831

Multiple times

bearone21

click ok instead of of cancel!!

Verizon_Support

Thank you for the update, TR831. As bearone21 mentioned, instead of clicking cancel when you're prompted, what happens if you click ok to proceed with the setup?

Also, what happens when you use the link here to view your texts online (http://spr.ly/6600GL3vI)? Let me know what happens with this, as the sync may already be in place for your line.

RyanC_VZW

jav6

@vzw_customer_support
wrote:
Thank you for clarifying. Have you tried to remove and reinstall the app to complete the set up once more? DavidR_VZW

@vzw_customer_support
, @davidr_vzw
How about explaining the procedure for scanning the QR code?

Child Item