Child Item

Site Totals

61363 Questions Answered 267 Categories

WPA2 connectivity issue

Is there anything I am missing trying to get my Ellipsis 8 tablet to connect to a secure wpa2 network? All updates are complete and I have reset tablet to original factory oem status. Still no luck, all I get is " wifi connection failure". I have connected two iPhones and a ipad without any trouble. I have also added a new usb wifi adapter to a old windows 7 laptop and got it to connect also. I know this is a android problem. Any help would be greatly appreciated from anyone familiar with these wpa2 issues. Thanks

Comments

Verizon_Support

I would love to help, Reeba1. I know it is nice to get your tablet connected. I do want to clarify a few things. What are you connecting to? (WiFi, Hotspot etc) Have you restarted your tablet? Are you able to connect to another WiFi network? AmberF_VZW

Reeba1

Trying to connect to a wifi network in a rv park. Yes, we have restarted this tablet multiple times. Yes, we connect fine to other networks at home, Starbucks, Mcdonalds and other public networks. I am thinking it is the secure wpa2 network giving us the problem on just this illipsis tablet. Apple products connect just fine. Any help would be greatly appreciated.

Robert

Verizon_Support

Reeba1, we certainly want you to be able to connect to the Wi-Fi where you are located at.

Have you tried to manually add the network you are trying to connect to while selecting WPA/WPA2 PSK within the security options of the Add network process? https://www.verizon.com/support/knowledge-base-207588/

StevenG_VZW

Reeba1

Yes Steve, I have tried to add the network manually multiple times changing the security setting to wpa2 without any luck connecting. The only other two settings I don't know whether to change are:

Proxy - "none" is default with"manual" and "proxy auto-config" available

IP settings - "DHCP" default and "static" available.

I haven't tried any of these choices

Any further help to solve this would be greatly appreciated

Robert

Child Item