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Latest LG G6 System Update fails during installation. Appears to be a global issue.
I'm glad it's not just me. I've attempted this update multiple times over the past couple of days. Frustrating!
Similar (if not same) problem on a different thread that's 7 pages long. I think this is a global issue.
Is there a workaround, or fix?
@dnpclaffey wrote: Is there a workaround, or fix?
Everyone's waiting for a response from the IT Support Team. Here is the other thread:
https://community.verizonwireless.com/t5/LG/LG-G6-Software-Update-Won-t-Complete/m-p/1186314#M9032
I'm sorry to hear you are having this issue with the LG G6 System Update. Have you tried using the Software Upgrade Assistant Tool? You can use this link for instructions on how to download the Software Upgrade Assistant Tool https://www.verizon.com/support/knowledge-base-105461/.
@vzw_customer_support wrote: I'm sorry to hear you are having this issue with the LG G6 System Update. Have you tried using the Software Upgrade Assistant Tool? You can use this link for instructions on how to download the Software Upgrade Assistant Tool https://www.verizon.com/support/knowledge-base-105461/.
Geez, don't your agents, @vzw_customer_support , have access to the current status of this issue, e.g. that it is a known issue, being worked on and the update has been PAUSED?
Thank you for reaching out to us today. We know it is important to have your device updated and we want to help in any way we can. What updated are you trying to install? Have you tried using our software upgrade assistant? Please click here and give that a try. http://spr.ly/6608G2bXu
1. Power off the phone
2. Hold the power & vol. down button together until the factory screen appears
3. navigate to the clear cache option with the vol. buttons and select with the power button
4. Phone will restart, repeat the update attempt
5. Pray and throw in some hail Marys...
Thanks for this fix - my G6 is now updated!!!!
Nice work and thanks for sharing!
@stevesmyka wrote: Thanks for this fix - my G6 is now updated!!!!Nice work and thanks for sharing!
What is the exact version you were able to upgrade to? Supposedly, the bad upgrade was paused until a fix came out. Maybe the fix is in!
One other important detail - make sure the phone is charged and unplugged when this is attempted, otherwise the factory screen will not be accessible.
@R0ck-star wrote: One other important detail - make sure the phone is charged and unplugged when this is attempted, otherwise the factory screen will not be accessible.
Latest successful update version number?
Thanks, R0ck! I finally successfully installed the October 2 release of Update 15 following the first 4 steps of your instructions. Are you listening, Verizon Customer Support?
ROck-star We are happy to learn you received the help you needed from our community forum. If there is anything else we can help with, let us know.
We are always here to help and are so happy to hear that you were able to get this installed successfully. Please reach out to us anytime for further assistance.
