We've been having issues since 2019 ever since we switched to the "Go Unlimited LOYALTY" plan, that was sent to us an an "offer". For something that was offered to customers who have been LOYAL, the services are anything but extremely poor.
We have two lines on our account, and continually either drop calls, or the sound goes out and you can't hear the other party, whether at home or in other locations. When we notified Verizon one of the many times, they said they could send a a network extender for inside one home. When we asked how this helps us in the car or in stores, we were told we could purchase another extender to keep in the car. The extenders are a bargain price of $249! We would need to purchase another extender for our other line, as well as extenders for both of our cars, but it wouldn't help issues when we are either not in our cars, or at home.
We've requested support multiple times, and get text messages that the issue has been resolved. NOTHING HAS BEEN RESOLVED! We are still having the same issues!
Flash forward to today. We contacted Verizon support. They informed us we have the Unlimited Loyalty plan and our data is throttled and reprioritized during times of congestion. Apparently, 24/7 is the times of congestion with Verizon, since it happens all the time.
When we asked to be switched back to our plan we had prior to this great loyalty special (we had the 2G coverage where we were not charged overages if we exceeded 2G, we just experienced slower services), we were informed that we could not do that. What we WERE offered, was to move up to the PREMIUM 5G plan, for an additional cost, AND we would now pay for overages. WHAT A DEAL!!!
The entire Loyalty plan was nothing more than a Bait and Switch, which is illegal! AT&T just paid out a $60 million settlement for similar Bait and Switch tactics.
My best advice, stay clear of Verizon if you want good coverage and service. It used to be a great company with excellent coverages. Now, it's at the bottom.
