chat to a team member of verizon on a different matter a ticket was not created as claimed. During this chat as they were checking on that my service just died ended no bar nothing. The bars had a x above it next icon to left that show 4g or whatever gone not there in the top left corner was this new icon which was 2 arrow and a plus sign above the arrows one up arrow other arrow down. Pressing that icon gave a message saying words to the effect that I have no service and or I used up my allowed usage. I'm prepaid and just had renewal few days prior so all good for month and over 90 percent data left. So hardly over used . I used another phone got in chat to a person who had me turn off phone as they did a reset, not fixed. Did a network reset and seems normal so far. First time I have ever had this issue. Anybody else experience this, or know what could be the problem