I have been trying for several months to get help with the my Verizon app issue. Have had nothing but my time wasted, intelligence insulted and hung up on repeatedly
By several managers also who more or less laugh at me as they hang up complaint go ignored . Chat is no better where they sit silent for ninety minutes few longer and do nothing but repeat same script if and when they wake up to respond same people over weeks same result
Seems they stick to the talking points excuse and repeat until they hang up all the while doing nothing to assist I can fill pages with the calls and there failure to help. Odd how nothing is ever there fault or have any accountability. Not rocket science to figure out something is wrong here but yet this behavior and treatment seems condoned and tolerated. I believe customers deserve better. A customer should be getting help just my opinion but isn't the my Verizon app something they program? They act like it's not there's
