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Unable to call via messenger without wifi

Hello, so I do not know if this is a messenger problem or a Verizon issue, however I cannot make any calls on messenger without Wi-Fi, I can text with data, but I cannot call, it will connect but I will hear no talking, then after a little it goes back to connecting and never connects. Is there a solution for this? or will my phone be cursed like this until I buy a new one.

I have a 2017 Samsung Galaxy J7

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Verizon_Support

Hello, zmeitzler. Help is here! We would be happy to get to the root cause of this issue, so you are able to make calls on messenger. To clarify, are you having issues making other calls on your device? CourtneyM_VZW

jav6

@zmeitzler
wrote:
Hello, so I do not know if this is a messenger problem or a Verizon issue, however I cannot make any calls on messenger without Wi-Fi, I can text with data, but I cannot call, it will connect but I will hear no talking, then after a little it goes back to connecting and never connects. Is there a solution for this? or will my phone be cursed like this until I buy a new one.
I have a 2017 Samsung Galaxy J7

In case you meant Verizon Message+, I have a moto z4 and just tested making a call with WiFi turned OFF. The Message+ call using the cell network worked fine.

zmeitzler

Sorry been busy, I am able to make calls on snapchat, Regular calls, and other services, but when i call via messenger, it connects, shows its on, but i hear nobody and it goes back to connecting, and its only on my end

zmeitzler

facebook messenger, not verizon message thingy

Verizon_Support

zmeitzler,

Thanks for confirming! Are you able to make regular calls on your device? The issue may be related to Facebook Messenger, rather than network related. Do you get any kind of error message indicating more details about the problem by any chance?

Thanks,

MichelleH_VZW

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