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Why is it so hard to speak to a live person in customer service?

After 14 calls I was finally able to request a call back with a live agent. No matter what I said to the IVR, it would send a text message for a chat session and disconnect me if I didn't use chat. I have no idea how I finally got to a point where I could request a call back. It was beyond frustrating. Any tips on how to connect to a live agent?

Comments

9wood

Believe it's no space seems doesn't like numbers much on here and block 800 92 2 02 04 enter your number at start if not recognize say tech support for example or if billing etc press 6 in tech best option

Verizon_Support

Customer777

I am truly sorry to hear that was your experience, all of our channels are manned by live representatives so any method chosen will connect you to a live rep.I am sorry it is taking you multiple times to attempt to be successfully connected. Here is a link with all of our contact options http://vz.to/2mpJhp0

Was there something we can help you with here?

EdwardL_VZW

TheVieiraFamily

This is the only way:

1. Open the My Verizon app

2. Click the more button on the bottom

3. Click the Contact Us option

4. Choose Schedule a Call

5. Reason for call: OTHER

6. Schedule for immediate call back

If you choose any other reason on the menu your wasting your time.

7. Dont speak at all or make noise until the rep is on the line talking or it will register a response and just hang up.

It's ridiculous but works everytime...

Welcome to the party pal!

Verizon_Support

We want to ensure you are getting the best customer service we can provide, you can reach out to us here through private message or on facebook or twitter.

Doggo

Blame a combination of Verizon being cheap, high turnover due to the thankless job and fellow customers wasting time.

Unless there is a genuine My Verizon error, billing error or a disconnect, there isn't a reason to call. Product pages exist to get phone specs from. Verizon is transparent about activation/upgrade fees being half off online. Your bill is a pdf away from looking it yourself without someone in another state to do it for you. Ordering a phone online isn't difficult. Activation problems are usually due to not powering the old phone off. There's several other things wasting agent time, but that's to give an idea of why the queue is backed up all the time.

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