I have been stuck here for 3 days I have spent way too much time on the phone with Verizon to get no where. I have the brand new extender from verizon that will hold 16 phones. Can someone please help me! I can't get anywhere on the phone!
Hello, we can look into this for you, we want you to have easy access to your services. Please send us a Private Note to continue.
did this ever resolve? about to sned mine back. stuckj on "Connecting to SeGW server Please wait..."
Hello oregonuser,
We definitely want your new Network Extender to be working correctly. Which model do you have? Do you have it connected via Ethernet cable to your home internet router? Who do you have for your home internet service?
- ChristopherM_VZW
I too am having problems connecting my New Lte Network extender. I currently have my Ethernet pugged into a WiFi extender from Comcast. I was also having this same problem when it was plugged directly into the WiFi Router.
Just got my extender and is having the same issue. Stuck “connecting to segw server please wait...” Repositioned antenna and restarted several times. Using original Ethernet cable into WiFi router. What is the solution?
Jrlawson2007 We certainly are not pleased that you are having the same problem. Let's go ahead and take a look at the account. We sent a private message here in this forum.
I have had nothing but issues with my extender from day 1. After 3 lengthy calls with Verizon, they finally decided to send new one. We will see if it finally resolves or time to move to AT&T.
Thanks for reaching out, we are so sorry for the issues. I am confident that the replacement will work for you. Please keep us posted.
I bought my LTE 4G extender yesterday and it it stuck on 'connecting to segw server please wait'.
Can you verify the store that I bought it at activated it?
FYI - I'm on a family plan and my brother pays the Bills so not sure if they got confused and got his information.
I'm very sorry to hear that you've run into trouble when attempting to set up your Network Extender, Qdavid. We're here to help get you up and running ASAP. I have replied to your Private Note, we look forward to your response.
LaurenC_VZW
I'm setting up a new LTE Network Extender 3 (ASK-SFE116) and it gets stuck at "connecting to SeGW server" for over an hour. In the web interface, under Settings-> Advanced-> Neighboring Cells Detected it's stuck at "Update is in progress ..." with the list of cells unpopulated. Have tried moving it to better signal locations and power cycling.
I need to resolve this quickly or send it back.
@228washburn wrote: I'm setting up a new LTE Network Extender 3 (ASK-SFE116) and it gets stuck at "connecting to SeGW server" for over an hour. In the web interface, under Settings-> Advanced-> Neighboring Cells Detected it's stuck at "Update is in progress ..." with the list of cells unpopulated. Have tried moving it to better signal locations and power cycling.I need to resolve this quickly or send it back.
You could call the National Accessibility Cust Svc Center at 888-262-1999 for Network Extender technical support. They may need to ensure the device/MAC ID is activated properly on your account.
Can someone from Verizon please suggest that they get a support number strictly to support Extenders? It would save Verizon tons of money from the wasted hours on support calls and would alleviate frustrated customers. I also spent many hours trying to get my Extender working. Many of the support people that I worked with knew absolutely nothing about the Extenders and wasted mine and Verizons time.
I recently switched to Verizon from Sprint. Sprint had a dedicated support number for the Extenders. So when you called you always got a rep who knew these devices and what to look for.
In my case, after spending many many hours with support, I found that these will not work if you are a Prepaid customer. This should have take about 30 seconds with support to figure this out but you get someone from out of the country who tries to help but does not know anything about supporting these devices. Even when I got to 2nd level support most reps still did not know about these units.
@ssprill wrote: Can someone from Verizon please suggest that they get a support number strictly to support Extenders? It would save Verizon tons of money from the wasted hours on support calls and would alleviate frustrated customers. I also spent many hours trying to get my Extender working. Many of the support people that I worked with knew absolutely nothing about the Extenders and wasted mine and Verizons time.I recently switched to Verizon from Sprint. Sprint had a dedicated support number for the Extenders. So when you called you always got a rep who knew these devices and what to look for.In my case, after spending many many hours with support, I found that these will not work if you are a Prepaid customer. This should have take about 30 seconds with support to figure this out but you get someone from out of the country who tries to help but does not know anything about supporting these devices. Even when I got to 2nd level support most reps still did not know about these units.
I don't recall the details but I was referred to the National Accessibility Customer Service Center for Network Extender technical support at 888-262-1999.
I also have this problem!!! Can anyone out there help?
Probably not. Even Verizon's tier 2 technicians are often wrong. If I could do this over again, I'd spend the many extra hours to talk to at least three of the level 2 techs separately, describing my whole situation to each, and make sure their advice matches. They insisted that the Verizon LTE Network Extender SKU# ASK-SFE116 would boost the signal of my Verizon Wireless LTE 4G Home Internet (with the cantenna) but actually, it is INCOMPATIBLE!
Oh what I would do to be free of Verizon AND AT&T!
We always want your network extender to work properly. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.
I have the same problem with not being able to connect to the segw server.
My problem began when I switched my broadband modem to a different model. I suspect this is the problem but I don't know how to fix it. Please help
Verizon, are you replying to me in your message from 03/11/21, starting with "We always want your network extender to work properly"? I can't tell. This "Private Note" that you recommend, is it some specific feature I'm missing here? I've already tried many times to get help directly from you and am now turning to your other customers. Anyway, you won't be able to make a device work that was NEVER COMPATIBLE with your other services in the first place, even though your "level 2" tech insisted repeatedly in a FIVE HOUR chat that it was. Now you're not giving me credit for having returned the device, but that's a separate issue. What else is new?
skriddles
I am just a frustrated customer like you. I have no clue how to send a private message to Verizon support. I suspect my attempt to get their attention resulted in a reply to your plea for help. I strongly suspect, based on my experience and some of the comments here, that the problem lies on Verizon's end. They are not registering or properly registering the extenders to users' networks. Since mine went bad when I switched modems, I suspect that like Comcast and other providers, the modem has to be registered in order for connection to be made.
I have the exact problem!!!!! I have no cell service because the LTE Network Extender is stuck on SeGW! I’ve called tech support and still nothing! Mine is connected directly to the router using the ether net cord provided. HELP!
Sorry for the confusion, skriddles. We definitely want to ensure we resolve this issue for you. We've sent you a Private Message to assist you and avoid confusion. - ChristianP_VZW
I had the same problem after receiving our network extender this afternoon. It was stuck on "Connecting to SeGW Server..." for several hours each of 3 different times.
After reading here about checking firewall settings, I looked at our router and found I had disabled VPN passthrough for IPSec, PPTP, and L2TP a few weeks ago when I was trying to keep our teenaged son from running VPNs to get around parental controls.
Enabling those protocol passthroughs fixed the issue. The extended booted up and went active within 15 minutes.
Extender is stuck on connecting to segw server.
I am having the same issue.
How to resolve this.
Hello, Dlcurie69. It worries us to hear your network extender is not functioning properly. It is important your device works, and we will make sure to help. I want to make sure to understand exactly what's going on with your device. What step is it currently stuck on? DavidR_VZW
Please help me get information about Brian Ackley
Same issue. Worked perfectly with no outside setup for 6 months, now it just hangs trying to connect to the SeGW server indefinitely. This is on a DSL network with no native cell service, on a mountain in Vermont. Sigh!
Your experience and mine lead me to believe that nothing we can do on our end will fix this. This is something that Verizon needs to deal with. Why were we able to connect initially, only a few months later to lose connectivity and not be able to reconnect? Verizon should offer refunds if they cannot fix this issue.
If you can still send it back for a refund I would highly recommend that you do. There is not likely to be a resolution to this problem based on my months of trying.
Thanks for contacting us about this issue. Are you having an issue with your Wireless services or your Residential services?
Jbaughccm, we know how important it is to stay connected. Have you attempted to complete a factory reset on the network extender?
EllisandraC_VZW
an LTE Network Extender. It will not finish the setup process.
I feel for you I'm going on extender #3 with the same issue so frustrating and irritating
We really want to make sure your issue is resolved, Wgd123. What's going on with your Network Extender? Have you tried WiFi Calling instead? It's free and unlimited, and it really keeps calls clear when indoors. Check out the details here: http://spr.ly/6609yMolh
I have been stuck on this for two weeks and been making calls to verizon for 4 weeks... our entire neighborhood suddenly can't send or receive calls inside our homes. Other neighbors got their extenders and they seem to work but I can't get my past this stupid SEGW section. I have called so many times and talked to everyone and no one is fixing this. I have been a customer for over 19 years and am ready to switch
I have this same issue. Has anybody ever had it resolved?
Hello, RCalicutt and we'll help with your Network Extender. Have you restarted the Network Extender and checked to make sure it was active on your account?
- Alan
d me to this ever growing list. 14+ hours spread over 3 days (one of which now probably getting charged as a vacation day) trying to resolve this issue through the God-forsaken Twitter chat hub and still no joy. The best I could do was a problem ticket. If that doesn't come to a relatively speedy solution I will most likely punt too.
I would love to know what percentage of the folks having issues are using xfinity for their ISP. Is this solely and issue when trying to connect through xfinity using the xfinity router?
We certainly want to make sure that we do everything that we can to assist you with the connection of your Network Extender, ewigell. When did this issue first begin when connecting it to your Xfinity router device?-Brett
So after many, many, many hours of struggling with VZW and xfinity support I got my answer.
This extender will NOT work with an xfinity XB7 gateway/router because there are settings that need to be updated and there is no way to update them with this gateway.
per Verizon these settings need to be updated:
1. IPSec pass-through has to be enabled.2. Enable high QoS for the femto, if possible.3. Ensure MTU size is set to 1448.
This was xfinitys response:
“Looks like the MTU default is 1500. Qos is disabled, and we are unable to change that to enabled from our end as well as IPSec pass-through, I do apologize. If you want more customization of the modem I would recommend purchasing a 3rd party modem as we do allow that.”Bottom line - the extender is a brick. Only option would be to purchase a compatible third party gateway or a modem and a new router that will allow me to update those settings and cross my fingers and pray. I may ultimately consider rolling the dice and doing one of those things. We will see.
Hi I am having the same issue. Multiple days and still stuck on "connecting to segw server please wait". Tried rebooting, changing ethernet cable, etc. still not working. worked great for a few months then...
mwglynn77, we apologize that you are having the issue of your Extender stating "connecting to segw server...." Have you had a chance to look over our Troubleshooting wizard and tried any of these steps already; https://www.verizon.com/support/lte-network-extender-troubleshooting/#!/main/device/&ASK-SFE116&9704/main
-Nicci
Alan,
I have done both of those things and I have also spoken with Tier 3 support and still have no issues resolved.
@RCalicutt
Which model Network Extender are you using? Can you provide me with the model number?
-Tony
I had this problem for several weeks with the sFemto3 extender. In my case, it turned out to be an incompatibility with the Asus router that I was using. I have four different models, configured with Merlin firmware and configured as nearly alike as possible. On two of them, it worked fine, connecting with no issues. On the other two, it would never connect to the server. No idea why. But the router specifics appear to matter a great deal.
I have a Spectrum modem with a TP Link Deco Mesh Router.
Verizon, do you know if this system is compatible with the LTE Network Extender I purchased? I was assured over the phone with the sales rep that it would be compatible.
FINALLY!!! resolved the Connecting to SeGW server" issue. Only took 6 months. Ended up being either a faulty device or software issue. Either way, a replacement device that came today was plug and play, and boom, it connected as it should. The extender was replaced with the same model. The only difference I noticed was the software version in the extender. The one that would not connect was running: GA4.30 - V0.4.030.310 while the new one is running GA4.38 - V0.4.038.2131. I hope this helps someone. Also, I did not have to even escalate my last and final call to tier 2 or an engineer. I got in touch with tier 1 tech, they coordinated with someone, probably a team lead, and they authorized a swap and in 24 hours, I had a new one sitting in my mailbox. It was a quite simple process compared to the last 6 months of phone calls and trips to electronics stores to buy different routers trying them out. If anyone wants to know. I am running a TP-Link Mesh router system. X20 I believe is the model.
btlalum, thank you for sharing that information with the rest of the community. -Tionna
RCalicutt, we always want to help! An LTE Network Extender enhances your indoor and 4G LTE data and voice coverage to provide better service for your 4G LTE mobile devices. It's an extension of our 4G LTE network that's placed directly in your home or office. -Pamela
RCalicutt, The modem should work with the network extender. The 4G LTE Network Extender works with connections that provide a minimum broadband speed of 10 Mbps downlink and 5 Mbps uplink. However, a broadband connection of 20 Mbps downlink or 10 Mbps uplink or higher is recommended. Click here for more details https://www.verizon.com/support/4g-lte-network-extender-faqs/ . -Pamela
I've had the same problem,. It worked for a month and then stopped about 2 weeks ago. Have spent 15+ hours researching this and conducted almost a dozen chat and phone discussions. All I got from Verizon was reboot-reboot-reboot... Time to head to T-Mobile
My extender has the same issue (connecting to segw server please wait) but it has connected before then it restarts and does not connect.
Hi, there! We want you to be able to use your network extender without any issues, & are here to help, larenzo55. Which model network extender are you using? Have you verified with your internet service provider that your firewall settings and router ports are not disabled? -Kia
