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I had an order in September this, then I made a call to cancel it, it was success, I received the refund. Then Verizon still sent bills to me, I thought it was OK not to pay this, since I never receive the phone or SIM card, but now it sends to an outside collection agency. What should I do?

Comments

Verizon_Support

It sounds like there may have been some misunderstanding with your final month billing. We always recommend contacting your carrier before swapping or canceling service. If the charges on the account have been written off, then you will need to contact the company provided on the email provided. - NicholasS_VZW

Charlotte123

I made an order online for installments of a phone, then I called Verizon to cancel it, it was completed. Why I still make any phone call since I've never received the phone or the SIM card? I should not pay anything for this order. And I was not trying to swap.

Verizon_Support

Did you contact an agent about the final bill and it's charges? - NicholasS_VZW

Charlotte123

I didn't even activate the account. How come there is a final bill?

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