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Verizon not honoring BYOD $300 rebate

I've been a verizon customer for 15 years. I encouraged a family member to switch to Verizon because of the above mentioned rebate. Now they say they can't find it. Not that I didn't qualify for it. I've spent over 8 hours on hold, virtual, direct on the phone, with customer service, with the rebate center and nobody can help and just sends me to someone else. This is the worst customer service I've ever experienced. I can't wait to switch to another carrier at this point. Verizon terrible!!!!!!

Comments

Verizon_Support

Woah! This isn't the way we'd want you to feel after working with us. We value your 15 years of loyalty, and would never want to lose you! I understand you switched a family member over to the VZW network, and you've not received your rebate. You mentioned we can't find it. To confirm, was your rebate submission completed here: http://spr.ly/6600HEriu ? Did you port this number in?

KiaH_VZW

kkw2

yes number was ported in. My whole response was not printed. I guess Verizon doesn’t want the real answer.

kkw2

There were many problems going on with the switch. We had an appt to get the new sim card but the store employee was more interested in going home. Told us to wait for it to come in the mail. On hold for hours and switched to different departments, customer service, rebate center, on line chat. Spent 5 hours one sunday trying to deal with all of this. I was told it would get fixed and I would get an email. Nothing!!!! I submitted the rebate info a few different times due to sim card issue. The rebate was valid but somehow it got mixed up. I pay Verizon over $500 a month for my service and now they wont honor my $300 rebate visa card. That was the only reason i added the new line.

Verizon_Support

We definitely want to take a look at this with you. Is your Family Member on your account, or on a separate account?

Verizon_Support

We definitely understand your frustrations with this matter. Please send us a Private Note for assistance.

anilchawla82

Phone call service and hold time is too too bad. I had to hold for 1.5 hours with bad music... , then transferred to supervisor with further music going on... and total time spent 2.5 hours. Supervisor hung up once I asked her name. Price offered to me was $105 (via email and chat) for three lines of phones, but it changed to $189 with no reasons. Matter is still unresolved. Each rep over chat gives different prices. No correlation of one rep with another. Control and command channel ion communication s totally broken and one rep has no access to other rep.s comments. Too horrible.

Verizon_Support

anilchawla82, we'd like to make sure that issue of yours is still getting resolved. Please, Private Message us anytime for an agent to look into things. - NicholasS_VZW

BGrooms

Yeah, I'm having the same issue too... I was fed up with my previous carrier a little over 2 years ago so I went to Verizon and I was offered a good rate for my line, but the only phone available in the store was a Google Pixel 3, they said I would get a $300 rebate for the phone since I was switching from another carrier if I financed the phone over 2 years. Then, once I completed the last payment, I would receive the paperwork for my rebate, I never got it!! Every phone rep. and person in-store has denied there ever being any kind of rebate even though I signed a contract for it which Verizon probably threw into a paper shredder! I'm still waiting on one more last ditch effort from my local store but if I do not get my rebate I will cancel my service with Verizon! How about that Verizon, you want to trade thousands of dollars of potential business with me over the next several years just because you couldn't honor your stupid $300 rebate!?

Ggranny

I have the same problem with Verizon not honoring their commitment to me.

Verizon_Support

Ggranny, we understand the importance of getting the credits you are afforded. You mentioned Verizon not honoring commitments, can you please clarify? *Joshua

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