Can't pay my bill and dont want to lose my account. Please can somebody help me? The card Im using is perfectly fine
It is important that you are able to make a payment. I have sent you a Private Note.
im having the same problem i need help ASAP
We are more than happy to assist you with this issue. We will be sending you a Private Note, so we can continue.
Same issue here. Tried different devices and cleaning out cookies and cache. Having issues w Verizon more and more. Not very satisfied with it's applications tbh
This is not the type of experience we want you to have with us, gdvdo. It is imperative that you can manage your account and make a payment when you want to. Allow us to gather more information to be on the same page. When was the last time you were able to submit a payment through he My Verizon app or online? Is this for Verizon Wireless Postpaid or Prepaid service?
VictorC_VZW
I AM HAVING THE SAME EXACT PROBLEM and dont want to lose my account. ive tried everything. ive tried desktop, the app. all with some sort of error. told to call *611 but obviously cant do that as i need to refill to make calls. please help!
Hello, insun.
We know how important it is for you to be able to make a payment on your account. Another option that you could use to make a payment is Instant Pay (For Prepaid accounts). Click here for Instant Pay: https://myvprepay.verizon.com/prepaid/ui/mobile/InstantPay/#/. If you encounter any issues using this method, please let us know. We would be happy to troubleshoot this issue further.
CassieG_VZW
Having the same problem and it's due tonight I need help ASAP
I'm having the same issue
Ive tried adding funds it wont let me and when i call 611 it sends me to payments where it says i added to many card ive legit added 2
thats what they are telling me too this is b s
We want you able to add these ASAP. Is this for a Prepaid account that you are referring to?-Sean
I am out of the US for past week trying to add more funds and I can’t to my travel pass says the exact same thing as everyone above I am losing my mind over this . No support , horrible service
How can I make a payment so I won’t lose my account ? I am definitely moving from this trash company .
Really need to get this paid and its not letting me pay at all. aint ever had a company deny me from giving them money
i’m having the same problem, “you can’t add anymore funds to your monthly cycle this month” like what?!??! how can i fix this?
Similar issue. I have several prepaid cards I want to add, however I'm getting an error on both the website and the mobile app... "You have reached the maximum number of requests. Try again in 24 hours." I received this message the first time I tried to load this particular card... and I haven't loaded another card for at least a few weeks. The help desk informed me that they're having a system issue and that I should try again in 24 hours. This doesn't inspire a lot of confidence in either the site or mobile app to properly take my payment. Looking through the history, I see this seems to be a recurring problem, so hopefully someone at Verizon will look into it. Heck I'd be happy to demonstrate the problem real-time if it helps to get it fixed.
I have exactly same problem so how can I fix that? I cannot use my phone right now
I have same issue
