Hi,
I just upgraded my 2 iPhones with a trade in promotion through a few very long and painful calls to sales. It's been a day, and I still do not see any email confirmation or packing slip indicating I will be getting boxes or how to trade in my phone. We did store pick up and have the new phones already. I am seeing SO many horror stories of trading in the phone through the mail. I have called 2 customer service reps and one claimed the email should be there by end of day (it's not here) and another telling me the email will come and the boxes will show up too by today. We have received conflicting information about when the trade in needs to arrive to the warehouse (14 days from when you get the phone or 14 days from when you get the box). Regardless, I would rather do the trade in in a store so they can't claim damaged phone upon arrival.
Not feeling too confident in this trade in (it's $1280 in credits) and hope I didn't make a mistake and just should have purchased direct from apple.
