I recently placed an online order for 1 SIM and three lines for prepaid (I already had 2 SIMs). Upon receiving the SIM, I attempted to activate all 3. Activation did not succeed. I called Verizon support. The representative told me he "could not find" the original payment, even given the order number and location code. I would have to pay again to get the phones activated. So, I paid again. That did allow me to get service activated, and my account shows only the second payment. As such, I would either like the original payment to be refunded or credited to my account. As I type this I've been on the phone with 3 reps and hold for a total of one hour and twenty-five minutes. Please help.
