When I switched two months ago I waited forever to talk somebody, and they told me I would get a rebate. When the rebate arrived I wasn’t able to redeem it. I went on the chat and the new rep said that I wasn’t eligible for the rebate the first person person told me I could get. So I ported my number and initiated new service and got no perks. Total bait and switch. After almost 2 hours of chatting back-and-forth, the new rep offered me a buy one get one. We get to the end of the process for the buy one get one, and he tells me he can’t give it to me. I wasted an incredible amount of my time and got absolutely nothing. I’ve chatted/spoken to two people and gotten absolutely nowhere. After speaking/chatting with two reps I tried calling on the telephone today and waited almost two hours and nobody picked up the telephone to help me. I was on hold for one hour and 50 minutes and nobody could talk to me to help me. I’m beyond frustrated and seriously regretting switching to Verizon.
