I signed up for Verizon on 10/20/20 and since then have had nothing but issues and regret. I took advantage of the online trade in promotion that was being offered, which was to trade in my existing device, which was practically a brand new Galaxy, and get up to $850 off the iPhone 11 Pro Max. My phone qualified for the full credit amount of $850. There was also an existing online promotional discount of $14.58/mo for this phone, so I was basically getting the phone for free, which is the entire reason I signed up for Verizon. I traded in my device on 10/20 and it was received by Verizon on 10/27. When I pull up my trade in status, the comments say "Expected device matches received device," yet the discount has not been applied to my account. I have reached out to your customer service team multiple times and they can't seem to figure out what is going on. I have been working with one of your reps for the past two weeks who told me she couldn’t figure out why the promotion still hasn’t been applied and for me to call 611. Back to square one. This is unprofessional and absolutely unacceptable. I want my discount applied to my account and my account be credited immediately. If this cannot be done, I want out of this contract, because this is NOT what I signed up for. I don’t want to have to resort to legal action, but I absolutely will if this matter isn’t resolved quickly.
