Email saying Verizon never received my trade-in

gogreen1

I received an email saying that Verizon never received my iPhone 7 trade-in for my iPhone 12 mini. I have the proof of delivery from UPS. How do I get Verizon to check on this? All Support avenues appear to be automated. How do I talk to a live Verizon person about this?

Verizon_Support

I would be shocked if I got that email too. I am sure I can help figure out where you trade in is and how to get this all corrected. I have sent you a private message so we can get to the bottom of this. -AmberF_VZW