Apple Music linking issues

Jengoy

We have 5 lines (all iPhone XR, almost two years old with updated OS) and they have had Apple Music for almost a whole year. We had issues with our Verizon plans and everything had to be reset. Four of the lines went back to normal correctly. Fifth line won’t log back into Apple Music. I have done everything mentioned in these forums, spent hours chatting with Verizon AND Apple (each say it is the other companies fault), paid an additional $9.99 in order to see if I could switch an individual plan to a Verizon plan. Multiple issues:

1) Verizon shows nothing wrong with our account. It shows all 5 lines have active and free Apple Music.

2) on my end in the app, the fifth line says “device is not compatible.”

3) on my end on the website, it says fifth line has plan but is costing me $9.99 a month.

4) When I log into Apple Music, it says “your plan comes with Apple Music” but then I get a notice that “this carrier account does not have an active subscription.”

5) and last but not least, when I call Apple - they says her Apple ID and phone number are not linked together and that neither the phone number or Apple ID have an Apple Music plan.

I have chatted for hours today and they can no longer help - suggest calling Verizon. Every time I call, I get all the way through all the prints only to be hung up on. I now have a scheduled phone call from Verizon but the earliest is four days from now!

What do I do now?

 

 

 

 

CDUKE84

I just went through this issue today, and while my solution may not be ideal, it worked. The reason I lost access to VZ Apple Music, was because I tried to link it to a different AppleID. The first rep advised that I unenroll (which I later found out was not a good move). After two days of fumbling, we were able to get it to work by adding a line to the eSIM. Once the eSIM line had the appropriate plan, we were then able to setup Apple Music under the new number.

I am of the belief that if you unenroll the line, there's no way of re-enrolling it. The issue is not so much attached to the AppleID (or so it seems) as it's attached to the phone line. Luckily I had a patient representative that was able to assist me (2 hour call).

The only reason I opted for the add a line (eSIM) option is because I wanted a local number, so this option allowed me to kill two birds with one stone. Once I had everything squared away, we set the old number to deactivate at the end of my billing cycle. Again, I know this may not be an ideal solution, but it worked. Good luck.