Executive excalation

Guil

Does any one knows how can i get someone to help me i bought an upgrade phone samsung galaxy s20 fe from verizon online back in November 2020 and until now january 2021 verizon personal has not been able to activate my upgrade. I already pay the first month on the phone but i still have not been able to use it. I dont think is fair.

Verizon_Support

Hello, Guil. We are disheartened to hear that you have not yet been able to use your new phone. Let's take a closer look in this issue for you. By connecting with us, you grant us permission to review your services so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Please note, the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here: http://spr.ly/6007HnB97. CassieG_VZW