I ordered a new iPhone 12 Pro Max through Verizon website as I was eligible for upgrade and also added a line to my account and selected same day Local Pickup. My order got cancelled and now I am not able to put in a new order as its states there is a pending order. I called in multiple times , got connected once and call got disconnected while we were speaking and was on hold for over an hour on my second instance with no luck. I chatted with an agent on the chat session and they mentioned they cant do anything over chat and suggested to call customer care. This is really frustrating, just to upgrade a phone and add a new line I have to go through so many hurdles with no solution. Please suggest how can this issue be resolved so that I can put in a new order.
