I have called and called still the same thing NO HELP at all
We want to make sure that you are able to accept the terms and conditions for your order. I would be concerned if this were to happen to me as well. In order to review this more what happens when trying to accept the terms and conditions? What was stated during your phone call to our support team?
We are sorry to hear that this has been an issue for you. With regard to the terms and conditions for your order we want to make sure you are all set with your concerns. What happens when trying to access your terms and conditions?
I haven't been able to accept the terms and condition on an order either. I technically accepted them several times however my order was placed on hold because apparently non of those times registered. I have also been having several other technical difficulties with the version website and even app. On the app when I go to my orders and click on accept Ts and Cs it just displays an error message and on the website it sometimes displays an error message and sometimes I can get to the window where you look up your order however it never accepts the last 4 of my social even though it is definitely correct. I also haven't been getting ANY emails in regard to this order, not the order confirmation, and not the emails from several agents who have tried to help me by sending me emails with links for accepting the Ts and Cs. I spoke to an agent on the phone who said my order HAD gone through and would be delivered on Tuesday and that it had been charged to my account, however I have not seen the charge and its still on charge. I just don't believe I should be having this many issues with the Verizon website/ apps.
We would never want our customers to feel this way nor have issues like this unresolved. Are you till having the same issues processing your terms and conditions?
I have spent 8 hours over three days on various chat and calls with 10 different agents. There is not a way to accept terms and conditions. The link does not work. It reads as below. When I call no one can help. The agents just give up and hang up after three hours of trying. I have been charged for the phones, new numbers assigned, and there is not a way to accept terms and conditions.
We are unable to process your request at this time. Please go back to the My Verizon homepage and try again or call us at 800-922-0204.
We have tried over and over again to try to accept the terms and conditions on a replacement order for my daughter's phone. She got it for a late Christmas present and it was received broken. We talked to at least 6 different people to try to get the phone replaced. Well, finally they place the order, but now I can't accept the terms and conditions. Every time I go to log in it says. MAX ORDER READ ATTEMPTS REACHED. Will someone please help thanks
It's very important to address this immediately. Please choose a support option listed on our Contact Us page:https://www.verizon.com/support/contact-us/ to speak with an agent: Let's resolve this immediately.-Bobby Johnson
Given I've been through the only three methods of accepting VZWs Customer Agreement T's and C's (online via the link that's sent, via the app, and by phone), what I suggest, and I am asking via chat as I type is this:
Have the customer print, accept, sign, and return the Customer Agreements via email, as PDFs.
Anything short of that is just pretending the issue doesn't exist (which clearly it has, since 2014, and now at an exponential rate since fall of 2021). Enough of the copy-and-paste feable attempts at empathy from your agents. Trying variations in the Feel/Felt/Found" ("Feel your pain...other customer initially felt, then they found..." is both insulting, and a transparent gesture that they either are:
A. Willfully ignorate, kept naive by their supervisors, managers, and directors,
B. Obviously need training because they're incompetent when it comes to responding to an out-of-the-box issue they have no script for, or
C. Are pretending the issue doesn't exist. In which case, shame on THEM
You have the right to feel frustrated, especially after everything you have been through. We appreciate the feedback. Rest assured we are here to aid you in the best way possible. Please send us a Private Note to further assist you. ~Gilbert
We have had the same issue. We are a business account and we are trying to transfer personal lines to a business account. We have had more than 10 calls with Verizon and we always end up with the same issue. We have to accept the terms and conditions. The reference number you have to enter to review the "terms and conditions" is a 9 digit number but the box that you enter it into requires 15 digits to move on with the process. I've explained this to every agent I've talked to then they say they will call me back and it never happens. Finally on our 11th call we got an agent that actually did call us back and bless her, she is as frustrated with the process as we are. She has been trying to help us but to no success. Why would a box for a 9 digit reference require 15 digits? Its crazy. We have invested over 10 hours of time into this simple task so far.
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