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Purchasing a new phone through the Verison website

I tried multiple times on 2 different computers (desktop and laptop) to purchase a new phone through the website.
The website can not process my credit card. It doesn't give me a specific reason, it only says that there was a problem processing the card. When I called my bank they assured me that there was no issue with the card, the payment should go through without problem.

When I contact the chat or the phone support I've been talking/on hold for hours, yet nothing goes through, they don't know why and they can't process the payment. At this point it is utterly ridiculous, it shouldn't be so difficult to buy a phone!

It' s a regular visa debit card from a major bank and I have no problem with it on any other site.

I don't want to to go the Verizon store, it's for one too dangerous with Covid going on and for two, they store close to here always is so full that one has to wait forever till finally somebody helps. It simply can't be that buying a phone is such a huge issue.

I'm very frustrated.

Comments

Doggo

Order outside of Verizon. There's no rule that you have to get the phone directly through the carrier.

Verizon_Support

@Sidiana ,

We're sorry to hear that you've been having so much trouble trying to purchase a phone. Do you have any issues using this same card to make any other kind of payment, such as to pay your Verizon bill? Since it has already been attempted with all of our support channels as well, that would mean that a store would be the next best place to visit. All of our stores have been taking on a strict adherence to safety ever since the COVID-19 pandemic had started last year. You can see all of those details here: https://www.verizon.com/stores . As for your concerns about stores being too busy, scheduling an appointment in advance will ensure that you have a set time to be able to visit and make your purchase. There is also a limit to how many people can be in our stores at the same time, so you would not have to worry about a crowd.

Sidiana

I have no problems paying my monthly fees with the same card. It's saved to the account.

Sidiana

Yes, I was looking into that too. But I was warned against it because Verizon has apparently somewhat difficult issues unlocking a phone bought somewhere else.

Verizon_Support

We know how important it is for your order to run smoothly. Are you given the option to bill the charge to your account?

EllisandraC_VZW

acraftylady2

I have bought my Verizon phones through best buy in store the last several years and have no issues with best buy activating them. I bought a Verizon branded phone through them over the summer. Last Christmas bought my son an unlocked Samsung phone for verizon there and no issues.. Pay cash and in and out in less than 30min. Mary

Sidiana

I was not given that option.

And I went in the meantime to the local Verizon store. And the people there refused to sell me a phone. They said they only do curb side pickup and bill payments. They suggested I buy a phone at walmart. Which I did.

But that phone uses a slot for the sim card that doesn't fit the old phone. So now I can't activate the new phone. They told me I easily could get a sim card that fits and would allow me to activate the phone through verizon.. . And so we're back full circle. At this point I'm absolutely livid. This is truly unacceptable. How a company with such absolutely ridiculous issues can stay in business is beyond me.

Pedrosmith

Repeated attempts to purchase a new phone online at Verizon have been met with payment processing roadblocks and unhelpful customer support. Despite your valid debit card and lack of issues elsewhere, the website can't process the payment and neither chat nor phone support can identify or resolve the problem.

Given the ongoing pandemic and long store wait times, avoiding the physical store is understandable, but being unable to buy a phone online is equally inconvenient. This situation clearly warrants further escalation to find a solution and streamline your phone purchase experience.

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