I've attempted multiple times to get help with trading in 3 devices. I purchased 2 phones (specifically because I was told I would receive a $580 trade in credit for each of phone) & 2 watches prior to Christmas. I was told I would receive the trade in kits & I never did. I've requested the 3 trade-in kits be sent to me online when I received my new devices. Never received. I've talked to people in the customer care area on a WEEKLY basis (after spending literally hours on hold) & every single time I've been assured that the 3 trade in kits (boxes / labels) would be arriving within 2-3 or 3-5 business days via priority mail. I've never received anything - we're 6 weeks out. I even went back to the sales rep I worked with & he IGNORED MY REQUESTS for help - no response. He should be fired for that.
I've been a customer for 13+ years & I'm ready to cancel every line on my account & go to another carrier (I have many devices & lines) - but I don't think Verizon cares about this honestly. I think they don't really want me trade in my devices - so I don't get the $1,000+ dollar credit on my account. It's become an extremely high effort process to work with Verizon from a customer perspective. The service is horrific - I've never had such a difficult time with any other company.
How do I get the trade-in kits - I even tried my local Verizon - but again - directed back to customer care - where clearly that's not going to be successful. What do I do????? Who will help me with this - who @ Verizon will actually take ownership & resolve this?
