I used the chat service to make some changes to my account - agent said I qualified for 579 off a new iPhone on a trade in (and change to unlimited plan) & could upgrade a second iPhone for $200 trade in. He said the only requirement is the phones need to turn on - one is a 6, one a 7 and both work just fine (but can't make it through the day without a recharge).
The 6 got wet (3 years ago) and has a faint diagonal line across the screen (it appeared when I turned it back on after letting it dry). I told the agent that and he said no problem, as long as the phone turns on I get the full credit. (I have screenshot from the chat.)
Is any of that true? (20+ years with VZW taught me to be skeptical.)
Is it worth taking the deal - we're on the large 8gb with rollover to unlimited now. We have 2 iPhones, a home phone, and a flip phone and routinely rolled over data prior to travel restrictions so unlimited data is not a draw. Most of the data use is using my phone as a hotspot when I travel. Based on the website, our costs will go up $20 month, assuming there are no hidden line fees. (Big assumption... again, not new to this rodeo.)
