I am having a terrible time resolving my billing issue. Verizon is not able to resolve it for last 16-months. Here is quick overview:
1. I changed my plan from post-paid to pre-paid in Sept 2019. I settled all my bills that time.
2. In Oct 2019, I received a bill for $39.20. I thought they had made a mistake but paid the bill. Within 15 days of sending the check, I received a refund check from Verizon for $39.20. And around 2 weeks after receiving the refund check, I got another bill from Verizon for $39.20.
3. Since then I have called verizon almost every month. They tell me they have taken care of everything. 2-weeks after I talk to them, I get a check for $39.20 and 2-weeks after that I get a bill for $39.20. I have called them, I have visited them in Verizon shop - nothing resolves this issue.
4. I have asked multiple operators to connect me to supervisor, but I am not successful. For whatever reason they do not want to send it to supervisor. One time one operator told me that supervisor will call me within 48 hours. Nothing. When I called back, they said nobody was able to get into my account so supervisor did not call back. Everyone I talk to guarantees that issue is resolved, and the refund check-bill cycle repeats.
5. I have spent at least 80+ hours resolving this issue. I have no problem paying $39.20.
6. I was working with a very helpful rep since Nov 2020 on this issue but have not heard from him in last one month. Nobody has responded to my private messages in last 4 days.
Can somebody help? PLEASSSSEEEEE.
