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iPhone 12 Pro Will Not Connect to Verizon Samsung Network Extender

I recently upgraded from an iPhone 6S to a 12 Pro. Now, I notice that my phone is NOT connected to my network extender (purchased in 2014). The extender allows us to use our phones in the house instead of just outside (where reception tender to be better).

This is what I have tried:

Restarting network extender
Putting the iPhone right next to the extender
Switching iPhone setting to LTE

Nothing has worked.

Any suggestions would be appreciated.

Comments

Verizon_Support

Pmottshaw, we want to ensure you can connect to your network extender as anticipated. First, we'd need to check for compatibility with your new device. Since Samsung did have 3 different network xxtenders available for consumers, can you please provide us with the model number for the one you have?

Pmottshaw

Model #: SCS-2U01

Verizon_Support

We will be more than happy to look into this for you. Please meet us in a Private note for assistance. We will stand by.

stroudy

If you have an older 3G network extender, it will not work with iPhone 12.

I had to go buy the LTE version when I upgraded.

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