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Garbled and Breaking Up Calls New Thread

I have been having garbled calls with my Galaxy J3 Mission. The same as JOYADK98 who started the the topic "Garbled and Breaking Up Calls"

My phone calls have been crystal clear inside my house for 3 years. A few weeks ago calls started to become garbled intermittently. Occasionally the other caller drops on my end, but the person on the other end says they could hear me (I could not hear them). It doesn't seem to matter where I am in the house. My text messages are fine, although I sometimes receive duplicates. I have not dropped or damaged my phone. Zip 33461

Comments

Verizon_Support

Hello, Billdrits.
Thank you for reaching out regarding this issue. We currently show an alert in your area that our technicians are aware of and working to resolve as quickly as possible. Are you still experiencing this same problem? If so, please feel free to send us a Private Note so that we can go over some basic account resets to refresh the network signal to your device and ensure you're currently getting the best signal possible.

CelesteR_VZW

Billdrits

I am still having problems with phone reception in my apartment.

Billdrits

How do I send a Private Note?

Verizon_Support

We definitely want to help get this resolved. I sent you a separate message in a Private Note. You just need to reply to that message.

Aggravatedcustomer1

Hello. We are having issues with our phone calls also. We have 3 iPhone 12 Pro Max and iPhone 10xs max. We had excellent service until this pass year. Our calls keep breaking up indoors and outdoors. We use to have crystal clear service with data. Now it terrible. I recently called apple to get my device to be replaced. And I switched phones 4 days ago and I thought that it might have been the issue, but I was so wrong. We are still have issues. I wish this this gets fix soon cause it is aggravating. I’m paying for a an excellent service all around, on which We are not receiving. Thinking about switching providers if this don’t get resolved soon. It all started when I upgrade to 5G. My zip code is 30014

moonstruck

I'm having a problem with garbled connection. I can hear others fine but they only hear garbled broken up parts of my conversation. Anyone else using their verizon phone in my house does not experience this problem!
I thought it must be my phone so I upgraded and after getting my new phone set up yesterdayu, I still have this problem!

tingo123

I have recently (in the last 3 weeks or s ONLY) been having the same problem. I can hear clearly but after saying "HELLO" and asking if they can hear me, they say "Yes" but then my outgoing service is ALL GARBLED on every call. This does NOT happen when I am away from my house!

I AM properly connected to my WiFi which has worked up until 3 or so weeks.

Like others complaining, this is unacceptable!)! And I have not been able to get help that lasts. What's going on???

I took it into a Verizon Store and they did some sort of "reset" but it did not "hold" apparently, for use where I live.

HELP!

Verizon_Support

tingo123 Thank you for reaching out here on this platform. I'm sorry to learn you are having audio issues inside your home. Have you reached out for troubleshooting? -Dolores

Ktrailz

I am have exact same trouble..poor service, cannot hear other person on phone call/ garbled/ breaking up constantly with Verizon

[Deleted User]

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

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