I upgraded my pre-paid plan to $65 one so I can have data roaming included in Mexico. I have iphone12 pro. After arriving, I found out that I have no access to internet through data. My roaming is on and everything seems to be fine. I have strong signal, text and voice also work.
After a lengthy wait and bunch of tricks to get their robot to get me to talk to a read person. I was told to try a bunch of different things including taking my sim card out and put it back in again. None of those helped. At the end, the agent told me that the $65 plan has been having data roaming issue for a couple of months and they don't know when it can be fixed! Why was I not informed when I signed up for this? I actually read the fine prints. This is lying to customers!
