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Mobile + Home rewards Error

I've tried on my Ipad, and IPHONE to enroll in Mobile + Home rewards. After hours of help on the phone with both Verizon Wireless and Verizon Fios reps, tickets have been created, with no results. Enrolled, un-enrolled, registered, unregistered, powered off and turned on devices...... I continually get the same message on an orange banner at top which stops me from proceeding: "Mobile + Home Rewards savings may be affected after pending account changes are made"

There are no pending account changes on either my mobile or home account. Can someone please help???

Comments

Verizon_Support

NYCelyce, we appreciate all of your efforts and we are here to help. We want to make sure you are receiving the Rewards that you qualify for. Let's take a closer look at the details. We have sent you a Private Message. Can you please respond to that message? Thank you.

WillNotComeBack

I have this same issue. I kid you not I spent 2 hours trying to resolve this with help over the chat. The apps kept crashing. The funny thing is I was already enrolled in this and I noticed that my bill went up even though I was guaranteed 2-years without a price increase. It turns out it was because they removed the Home+Mobile discount for no reason. They kept telling me I had to re-enroll to get the discount back by selecting Verizon up, then Home+Bundle etc.... only ever time I do I get that same stupid banner and I cannot re-enroll. This is actually the most terrible customer experience I have ever had. It is so bad that it actually feels like they are intentionally trying to make me give up trying to fix the issue.

Verizon_Support

Hello, WillNotComeBack. It does worry us to hear you're having issues with the Mobile + Discount, and that it was removed before. We do want to make sure you receive any discount you qualify for, and we will make sure to help. Have you already tried uninstalling and reinstalling the app, then trying to enroll once more? DavidR_VZW

WillNotComeBack

Yes. And I have spent hours chatting with reps who all say to uninstall and reinstall the app. They have also had me try the desktop version. On server different browsers. None of it works. I also cannot redeem my $100 gift card because the app crashes when I try to redeem it. I have uninstalled and reinstalled app for this too. It does not work.

Verizon_Support

We're sorry to learn of the issues you have been having with your Mobile+Homw rewards discount. Have you made any plan changes to your Verison Wireless or FiOS account when this first started?

EllisandraC_VZW

tanyaborges1

I have the same issue, hoping someone has a solution to this.

Verizon_Support

We are here to help with any pending concerns you have about the Mobile + Home Rewards. To better assist please send us a Private Note at your earliest convenience. ~Vic

jj49

Any update. I am having same issue.

I have Samsung Note 9.

My Verizon and Fios installed. Both logged in.

It won't let me enroll. It keeps saying "pending account change"

When I checked with both reps from FIOS and VZW, there is no change... Please help

Verizon_Support

We would be happy to look into this with you. Can you confirm the name of your plan for both Verizon FiOS, and Verizon Wireless? *Robert

jj49

Send me private message so I can reply to you with information

Snowhunter

I have the same issue. They can't fix. It's been over a year with no results

Snowhunter

Has anyone received a resolution on this yet. Thanks

Verizon_Support

We understand you're having the same type of situation going on with getting Mobile + Home Rewards. How long have you been seeing this in the My Verizon app? *Zaak

VerizonUser632

I am getting this same error

Peterbean

I have the same issue, and its not working, its another verizon fiasco

I should've stayed with tmobile, was paying $120 for 4 lines for 6 years, stupid of me for switching for the sake of getting new devices

|-|ell verizon, they are full of air, I also got charged $254 and change for my first bill when it should be around mid $180's with device payments.

they milk you dry, and apologize, been on the phone dozen times atleast 2 hours each time.

why is this allowed?

Verizon_Support

Thank you for letting us know about the Mobile + Home rewards error. Let's start with the first concern. Can you please share some details as to the issue you are having with the rewards?

-Gina

jlivi

I am getting the same error. I just switched over to verizon and have been on the phone with fios and wireless reps non stop almost every week and noone can solve this issue. Please help. The name is same on both FIOS and WIRELESS accounts. I really need this discount as I have 4 lines and am losing out on 40$ per month.

lxl

Same here... Hours on the phone with service reps and no solution. They all said they are opening a ticket but I never got any updates. They next rep also can't find any tickets attached to my account. Worst customer service I've had in a long time

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