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55+ Unlimited offer

BRICYN49

Just got off the phone with Verizon Customer Service. She tried, but was unable to help. I am 57, and wanted to save some funds by switching to the 55+ Unlimited plan shown on the Verizon Site. Was told that although I met all the eligibilities and requirements, including auto pay, living in Florida, over 55 (both of us), as well as a Verizon customer for 12+ years and I was told that I needed to be "offered" this plan. However, there is nothing on the Verizon site that states it was an "offer" and that anyone could receive it by contacting Customer Service. Not true. I was told that I could not get it because it was not an option on my account.

Furthermore, when I contacted the Chat, I was told it was not even offered anymore and where did I find the info. After stating it was on the Verizon site, they said that I could get the Start Unlimited plan and save $20. Decided it was not worth it and I am now looking into other carriers who will offer 55+ individuals a discount. I hate to leave Verizon, but if I can save $50 on cellular, I need to save it. I am not a big user, so I do not expect to here from Verizon, which is too bad.

Comments

Verizon_Support

Thank you for providing such detailed information. As a valued customer, your concerns are our concerns too and we're here to help. The 55+ Unlimited Plan is very popular with our customers who reside in the state of Florida. We apologize for the inconvenience this has caused you and we'd like to continue working with you to help. We certainly don't want to lose you. Verizon takes protecting our customer’s personal and account information very seriously. Since we will need account-specific details from you, we’ve sent you a Private Message on this topic:

https://community.verizonwireless.com/inbox

RobertC_VZW

Tiredofstayinghome

Same issue. Want to save money as we’re retired but unless you live in Florida, it’s apparently not available. Have been with Verizon, and all it’s predecessors, since 1988 and don’t want to leave but other companies are out there with better options for those over 55.

Verizon_Support

@Tiredofstayinghome ,

We're sorry to hear that you want to leave us after such a long time because you're not able to get a specific data plan. This 55+ Unlimited plan came about before we started expanding discount options, and with the limited availability and strict account requirements to keep it, there are other options that include so much more for the price difference: https://www.verizon.com/plans/unlimited/ . You can always reduce your bill regardless of your plan options by completing any active device payments as well: https://www.verizon.com/support/device-payment-faqs/

csch56

Same issue, spent over 3 hours on chat the other night after being turned away in a local store because they couldn't help port my numbers. Told me I could use their phones however. Been a customer for over 20 years, recently moved to Florida and wanted the 55+ plan. Was told it had to be 'offered'. I am 64, live in Florida and according to the website am eligible but seems they choose who can get 'offered' this plan according to the agent.. Was told to call back the next day and when I did, was told my account was updated and 'if' deemed eligible, they would contact me. Customer service is going out the drain. They gave me a list of numbers and when i called the first one I had to get thru 8 sales traps, when they ask a question it kicks you into a sales pitch from lifeline to car insurance. Then was disconnected I can't say how many times. Verizon used to be one of the best companies for customer service, now it seems they have gotten so big, the little accounts don't matter. I am also on a fixed income and looking for a better deal.. Shame on you Verizon! You offer a plan to seniors but it takes a miracle to get it! I will be shopping around.

Doggo

Just move to T-Mobile. Verizon clearly shows no interest in making 55+ plans accessable. Should be a simple show proof of ID and have a code entered, but that makes too much sense.

Verizon_Support

Csch56, we'd be sad to see you leave the Verizon Wireless family. We want to make sure that we get a good look at the details of the plan and the account for you. So we can get more specific information, I'm sending you a Private Note. Please respond to that message. KevinR_VZW

csch56

Did not receive pm. Tried to respond through my account but there was no reply button.

csch56

Have replied several times to messages from different agents, still no solution.

Perfect example of great customer service Verizon..

Kevin and MIchelle, did you drop off after you sent me the message??

FAFGEF

I received an email from Verizon in July that offered $40 off two lines for any unlimited plan because I was 55+. The email had no expiration date. I have called the Customer Service number in the email (twice) and was told that they can't see where I am eligible for that plan. I spoke to a supervisor and got the same story. They said they would submit it for review, but I haven't heard anything. Why won't Verizon accept the offer they sent me?

Verizon_Support

We always want our customers to be able to get any plan or offer that they qualify for. We have sent you a Private Message. We can help review any and all emails we sent to you through your account.

Please only respond to that Private Message going forward.

-Steven

Verizon_Support

We want to help you with getting details about that offer. What date did you receive that email from us?

-Steven

hendersondped

I received an email stating that I was invited to get this 55+ Start Unlimited plan and I live in Indiana.

I have spent several hours on this since my husband first saw the email.

This forum has made it clear that Verizon is not going to provide us with what they are advertising.

Do others have information on other carriers that have better options for us? It's likely time to leave Verizon.

Verizon_Support

hendersondped, we value your loyalty and we never want to see you go. Making sure you are aware of your options to update your plan is important. Allow us the opportunity to review your options. We have sent you a Private Message. Can you please respond to that message? Thank you. -Sylvia

csch56

Still no resolution to the 55+ plan in Florida. False advertising. Don't want to hear about $20 savings for auto payments or paperless billing. Just want what is advertised. There is nothing said about having to have an 'invite'. Think this warrants complaints to the FCC for false advertising. Looks like there is a lot of complaints. When you go into a store and are told 'you have to do that online', it's the beginning of the end. For what we pay, we deserve good customer service. Time to look at T-Mobile, looks like their coverage is comparable at this point and free phones to boot! Been a customer of Verizon since the 80's. Time to move on.

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