Verizon not processing trade in

philoyboy

Hi,

Can I get some assistance from a Verizon rep regarding 2 trade ins that have not been processed now for 5 months? I have called at least 2 separate times including someone trying to manually process the trade in and nothing has shown up on my bill.

Verizon_Support

philoyboy, we can definitely help look closer into the trade in that took place to see what is going on. So we can look into this, please send us a Private Note. JoseL_VZW