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blocking text messages from email addresses

We have recently been inundated with text messages from email addresses. Of course we cannot block them from our phone since there is no phone number to block. Recently I read about blocking email addresses and domains, and so I went in and for each device checked "block all text messages from email addresses." I click save, but it just puts me back to the same screen - does not confirm if the change goes through.

Today I got yet another text from an email address, and went back in, and the selection I had made was no longer checked. Is anyone else having this problem? What can I do to stop these messages?

Thanks!

Comments

Verizon_Support

@scififan1 ,

Spam texts will always find a way to get around blocks and filters, so the best way to handle them is to report and then delete. Blocking will only be effective if it's the same number/email contacting you, and spammers avoid that purposefully. Please check out this page: https://www.verizon.com/support/block-unblock-services-faqs/ , and you'll see #5 shows how to block email addresses, while #10 shows the way to report a text, even if it is an email and not a phone number texting you.

scififan1

Respectfully, the reason I posted my question is because item #5 does not work. I check the box to block all texts message from email addresses, and click save, and it does nothing. It does not save it. I also tried blocking a domain, since so far all the messages are coming from gmail addresses, and I got the message that it was unable to block text messages from that domain for my phone.

So, while I appreciate your attempt to help me, I think that someone there at Verizon needs to actually check the advice given on your website, and perhaps test it out?

Verizon_Support

Allow us to further look into this for you. Please send us a Private Note to continue.

scififan1

I sent you a private note and never heard back. Perhaps I did not do it right. How about telling me how exactly to send you a private note? I still need help with this issue. Thanks!

Map53

Same problem here, and when I called Verizon Customer Service, the rep had never heard of this feature. So I finally talked her through finding it, and told her it didn’t ever stick, or work. She hung up. Verizon throws people out there who don’t know the features they have. This was the second rep I had tried to talk through on this AT&T has a process called Article 446389 that walks their rep through the process to set the email block up for you. May have to check into switching.

scififan1

I feel your pain. While searching, I found this exact same issue being discussed a couple of years ago, so apparently no progress has been made in all this time! I did finally get a private message from Verizon, but it said, in effect, "what is the problem you are having?" like they were not even aware of this thread. I replied back but so far, no response.

There was speculation in that thread a couple of years ago that this non-functioning feature was Verizon's way of forcing us to pay for the service. Can't prove it, but it is not a totally unreasonable thought.

MythShop

Burn. I love it. Sorry you're having this issue and thanks for your post. I gave up trying to block these email spams because I thought it had to be done on the phone side. Update us if you find a solution, please! Cheers

Rojetx

Y’all need new customer reps. We do not want texts from emails. ATT can turn it off why can’t you? Or can you and it’s not in your book you are reading from somewhere overseas

[Deleted User]

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