I took advantage of what now appears to be an offer that was too good to be true: traded in my old i phone for a new i phone mini. I still have not received credit for my trade in which I sent back on 1/6/2021, tracked and was received at Verizon Ft. Worth warehouse according to my tracking on 1/12/2021. I have spent hours and HOURS on-line with customer support, on the phone with billing and have visited Verizon stores 3 times trying to resolve this. At my most recent visit to a store, the manager said that is something they cannot help with and would not even look at the tracking information I had with me. Gave me a phone # to call: 1-800-392-0717 and said I would definitely get a human being on the phone at that number. Ummm....NO. I really regret this trade-in...the phone is not worth what I am currently being billed and am very disappointed that as a 12+ year customer of Verizon Wireless to find their customer service has degraded so badly. I am currently in the process of filing a consumer complaint with the Texas Attorney General. If a company cannot service their customers, they shouldn't be doing business here.
