I am not sure if I am on the correct forum. I have been Verizon for over a decade. Never had too many issues. I at one time had 10 lines, my service was always paid. As my kids got older and their own plans I was down to 4 lines. In November my two kids got their own plans. I called Verizon to have one line removed in November than I called to have other removed in December. I was told by rep device was still owed on and can not be removed until paid off. I later found that to be untrue. These last months and year has not been the greatest for most of us. My husband is still one of few fighting for his unemployment, and now gm is off again. I take fault for breaking my promise to pay with Verizon Financial services. It has been a struggle. I reached out to Verizon corporate for help, only after Financial services refused to help me. With any business if you feel your not being helped you move up to the head of the business for a resolution. The executive team over an 18 span first time gave me a partial credit of my bill, the other two times they only acted as mediators between myself and financial services. I had a promise to pay of 410.00 I had to change it and put 200 and the other 210 a week later, they said that would work. That was a Friday, by weds they suspended my service. I call Verizon Financial and ask what happened, I was told I broke my promise to pay. I was told now I need 800 to restore service. I replied I did not have it and asked to speak with his supervisor, he said he is the head supervisor. This is why I reached out to corporate again to help. I received a reply back, from an executive team member saying sorry to hear I am having issues with Financial services, but due to fact I have reached out to their office for help before they can no longer help me and I exhausted any help from them. The words he used was I have excessively emailed for help. I have only 3 times, in 18 months, that is considered excessive? The rep also said this is my last and final communication from their office and if I send any new emails or seek help, they will not be addressed by their office. I am in such disbelief over this, I don't even know how to comprehend it. I would not be in the situation of struggling with my bill if Verizon got off their butts and removed the two lines I requested, my bill would be manageable. No one from Executive office has addressed it. I had included it in my email in January and my latest one to them. Nothing is addressed. I thought my voice would be heard because I have been an over a decade customer. That means nothing to Verizon, I seen that firsthand reading the numerous complaints from consumers against Verizon. There are people who have 20 years, 29, years and reported Verizon had no problem caring if they stay or left. It is like I'm in a twilight movie. I can only hope something changes.
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