My wife and I are both first responders and have been for years. When we upgraded to iPhone 11 Pros at the Verizon store with a rep, he was told of this and promised us “a huge discount for being first responders”. He said that we will need to wait for a billing cycle then it will kick in automatically. Subsequently we forgot to check on this due to life yada yada but I just saw a commercial for Verizon Frontline and stopped in abs spoke with the same rep, who didnt recognize me (not surprised, it’s been almost 2 years).
when he pulled up our account, he said there is no discount whatsoever. When I asked why it never “kicked in” he gave me #8899 on a scrap of paper and told me to call them tomorrow.
so it seems I’ve been overpaying for service based off a lie that they used to get us to upgrade unnecessarily, considering we had iPhone X’s that worked perfectly fine.
now I’ve been advised to call that number and sign up for frontline because it’s going to save me “a ton of money” with zero information, zero apologies and zero resolution to the fact we were lied to and overcharged for 2 years...where’s the sign up for the class action lawsuit, because I see hundreds of posts about the same empty promises about discounts “not kicking in”
