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VzW has extended the return window to 30 days, i.e.,
"You may return or exchange wireless devices and accessories within 30 days of purchase. "
Return Policy
Yeah it's really difficult to return/exchange a defective phone. I have one but they want me to give them the bad one before ordering new one on backorder. (Not my fault it's backordered!) They said we can activate your old phone and I was like no you can't because I traded it in to you. They want me to be without a phone for 2 weeks because I need to return my phone before the 30 day period or they can't help me. Running all over trying to get one and no one has them in stock. Now have to take one with less memory because it's all they have in stock an hour away.
Not their fault its backordered either.
Yes but I should not be punished either. It is beyond ridiculous they can't order it and accept my bad phone once it arrives. You would not believe what I have put up with over the past 2 days. Verizon customer service has reached an all time low. I have a defective phone - I want a new one - I am within the 30 day window when the defect began so it should not be that hard to order me a new one - I will even go in and exchange it in the store but I should not have to accept not getting a new phone because it won't be in stock until after my 30 day period.
Unfortunately I do not know very many if any retailers who will send you a new product as an exchange, before the previous product has been returned. we’re talking about devices that have a registration number and a loan. I believe I recommended you return to Verizon, cancel the entire transaction. Start fresh, with Best Buy if they have the stock.
given not even 7 days.
ANGDOW80, we understand your concern regarding the new device not working correctly. Our goal is for you to have a working phone and that you enjoy your Verizon Wireless service. Allow us to take a closer look at this matter, please send us a Private Note at your earliest convenience to better assist.
VictorC_VZW
