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my account was charged twice

my account was charged twice!! I was told money is being returned to my account with in 24 hrs!!!! I called the next day asking why the $$ that was takin out of my account with out permission isn't back in my bank account like I was promised!!! after sitting on hold for an hour I spoke to someone that transfered me to a hung up phone after telling me my ticket for the issue was denied!!!! I called again waited more then an hour AGAIN!! to ask how can I be denied when a supervisor in financial is the one that said she is refunding me the $$!!!! im SOOO SICK OF THE RUN AROUND GAME!!! A HUGE COMPANY THIS IS TOTAL B.S.!!!!! TOOK MONEY THE I NEVER AUTHORIZED!! HOURS AFTER I PAID MY BILL AN I CANT GET MY $$ BACK!!?????!!!! MY SERVICE terrible!!!! I CANT EVEN GOOGLE ANYTHING WITH OUT WIFI!!!!!!! TOTAL GARBAGE!!!!!! IM SO DONE WITH VERIZON!!!! I HAVE HAD VERIZON FOR OVER 10 YEARS!!!!! AND VERIZON STILL NEEDS TO RIP ME OFF!! IM SURE THEY DO OT TO EVERY CUSTOMER!!! I WILL NOT STOP UNTIL THIS GOES VIRAL!!! VERIZON TOOK MONEY OUT OF MY ACCOUNT AFTER I FISCALLY PAID MY BILL AND THEY LIE AND REFUSE TO RETURN IT!!!! MY BANK ACCNT IS NOW OVER DRAFTED, I KEEP GETTING FAKE TRANSFERED AN HUNG UP ON!!! TOTALLY UNEXCUSABLE !!!!!!!

Comments

Verizon_Support

We would never want this to be the case. I do understand your concerns with funds being withdrawn. We must take a closer look at this. A Private Note has been sent. AlbertR_VZW

fbarnett4188

Verizon continues to debit my account for service that was cancelled and paid off.

The day I paid off my phones and switched carriers Verizon closed all access to my account.

I can't sign in to stop auto pay and i can't get help on the website because it says i have to sign in.

The customer service for this company is non existent!

Verizon_Support

I'm human, so I can most certainly understand how seeing charges when your services were disconnected can be alarming, fbarnett4188. We deeply apologize for the trouble you've had trying to get support & are here to help. When you switched your phone lines, did you have any data only devices (tablet, Jetpack, etc) on the VZW account? What happens when you use the link here: http://spr.ly/6604KWhKr to log into your disconnected account? You will need the account owners last name, a mobile number associated with the account & the billing zip code.

-Kia

Carl241

I am having a similar experience, Verizon overcharged me $1,000+tax for a defective phone I returned on tim. I have had a conversation with them more than 5 times about this, and they keep giving me the run around. I am considering legal action.

Verizon_Support

Hello Carl241, we've sent you a Private Note to better assist.

~Baldo

bentorrey

Yea they have been taking 27 dollars out of my account randomly until I noticed today. I called and they said they have no record of it which is even more suspicious. I’m probably going to change my phone carrier once I get my money back unless they make it right. Pretty sus thing to do, Verizon. Not cool.

Verizon_Support

As a consumer myself, I know how important it is to make sure I am being billed correctly, and we are here to help. We will be sending you a private note to better assist.

~Freddy

Verizon_Support

Hello! As a friendly reminder, we are here to help. If you need assistance, please reply to our previous message, so we can get started.

~Maria

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