Moved into this neighborhood over 2 years ago, both my wife & I have had Verizon service for even longer. There was no problem with our reception, then out of nowhere around 2020, we only get 1 bar of 4G at home and calls are cutting out. My wife got a new S9 at the time...still the same problem. Now it's the middle of 2021 and I just upgraded to a Note 20 Ultra 5G, and guess what's happening!?!? Not even any bars of 5G, just 1 bar of 4G and cruddy reception. So being told it was my device is now ruled out. We live in the suburbs of Edmond, OK and a tower is down the street.
How do we fix this? Who do we call to fix this? We're ready to ditch Verizon at this point. I'm sitting at the neighborhood pool looking at my neighbors phones with plenty of bars from other carriers...it's ridiculous.
