I recently had my phone go into a bootloop. It was paid for the 2years ending .. I paid and continue to pay $11 dollars extended replacement warranty. The phone was replaced with a refurb the old phone returned. label printed and shipped. never delivered. I contacted Verizon the day we mailed it and every time i received an alert that I was going to be charged over $500 for a refurb phone of which i paid more than that in warranty cost over 2+ years. they issues an escalation ticket to find the phone which was done incorrectly and lost so nothing was done. I received a bill and called directly and spoke to Keesha(Kisha?) you don't get full names any longer. A supervisor stated it's my fault and i need to pay and then contact UPS and go through them. I said I shouldn't have to pay what has been paid for already. otherwise Verizon will receive money for 3+ phones. I have since opened a complaint with FCC. When I said I want to know about cancelling the same service person said i can handle that as well I said I rather talk to the cancelation department. she stated that she was... I find it hard to believe she was onestop. The Cancelation department has always been separate. I've been a Verizon customer for 20+ years and this is the new treatment?
I felt as if the whole time i got lip service and that she really didn't speak to a supervisor.
it's abhorrent.. I am still trying to find the RIGHT person to which to talk.
Thank you
Steve C.
