I was an ATT customer for more than 10 years and as their service degraded over time in my area, I needed to switch carriers. Earlier this summer and I think it is still happening, I saw that Verizon had a promotion to switch to their service and receive a credit of $700 for each line/phone I sent in. I checked to see that all 5 of my phones qualified and they all did and they did not have any screen issues or significant damage. I followed all of the instructions and even received the "trade-in" kits directly from Verizon so that there wouldn't be any issues with USPS. Worrying that this might be too good to be true, I called Verizon customer service to verify that I was doing everything correctly and they said they put a note on my account saying that I should receive the credits. Nearly two months later, I see that I have received maybe 2 credits for the "trade-in value" of the phone much less than the $700 advertised and promised by the numerous commercials still airing on TV for this promotiion.
Verizon - where are my credits ? Where are my old phones?
Paul
