I have been trying for nearly two hours to get through to someone to ask about sending my sons to get them new phones (their current phones are nearly non-functional). I do not have availability to go to the store with them, and I cannot get ahold of a single person in any way, shape, or form to ask if I can make them an appointment at our local store and send them up with my card, or what I need to do to give Verizon my money to procure functional phones for my kids... phones that will use the services for which I pay multiple hundreds of dollars a month, and are slowly becoming useless as their phones refuse to charge for more than five minutes at a time.
I need to be able to talk to a human. I've tried the local phone number, and it apparently routes to corporate where I've sat listening to egregiously awful hold music for over forty minutes and no answer. I've tried the 1-800-255-5499 number only to be told "Welcome to Verizon! Your call cannot be completed as the called party is unavailable..." which then repeats endlessly, call after call after call. I've tried the video chat option, but no one at the store is available for video chat. I've looked for a messaging function here on the website (I can't see well enough to text long-term on my telephone), and cannot find that option.
Could someone please help me? I literally want to get myself in hock to Verizon for two new phones so we can keep using the services for which we're paying. I just want to find out if I can make my sons an appointment to go in and send them with my card. At this point I'm so frustrated I almost want to just cancel their phones and go with another company, but honestly I don't feel like having yet another bill coming out of my account. I've been with Verizon nearly twenty years. Help.
