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Can't reply to businesses text with "Y" or "Yes"

tinalynnm87

Message fails when I need to confirm an appointment with a "Y" or agree to sign up for texts, etc.

HELP please

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jav6

@tinalynnm87
wrote:
Message fails when I need to confirm an appointment with a "Y" or agree to sign up for texts, etc.
HELP please

What make/model device are you trying to respond on? What Messaging app are you using?

Verizon_Support

This is a strange instance Tinylynnm87. I wanted to ask if all other text messages on your device are going through ok?

I ask this as this may be a specific issue related to this specific business receipt of the message?

Please let me know.

-Roni

Thumper50

I have the same issue and I cannot answer yes or no ever. All other texts go through. Frustrating when my bank asks me if it is really me using my credit card. It used to not be a problem so I assume it occurred with an update.

Verizon_Support

We're sorry to hear that you're having problems with those texts. What happens when you try answering?

~Jesse

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