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Is anyone else having issues with 4G/5G just not working despite a full signal?

In about 1/3 of my city despite having 3 to 5 bars on the signal the mobile data will not connect to anything. All of my internet connected apps log me out every time I go into this area, it's really aggravating, this isn't a small isolated area either, probably 30 to 50 square miles. No matter what band I'm on, 4G or 5G, nothing works at all until I leave that specific area.

I would expect this in the outlying, poor signal, areas of the city, but this is in town in a highly populated area. I've verified with multiple other VZW users that also have the same problem, so I've eliminated it being device related.

Clearly a VZW issue and there's no way at all to email Verizon a map of the area highlighting the problem zones so they can send a tech out to figure out what's going on, but I'm sure they are aware of it since there's a Verizon store right in the middle of it. I would stop in the VZW store to report the issue but, per my previous experiences there, they clearly work on commission and make nothing on technical issues.

Seriously considering dumping VZW for another, more reliable, provider.

Comments

jav6

@Brianzz
wrote:
In about 1/3 of my city despite having 3 to 5 bars on the signal the mobile data will not connect to anything. All of my internet connected apps log me out every time I go into this area, it's really aggravating, this isn't a small isolated area either, probably 30 to 50 square miles. No matter what band I'm on, 4G or 5G, nothing works at all until I leave that specific area.
I would expect this in the outlying, poor signal, areas of the city, but this is in town in a highly populated area. I've verified with multiple other VZW users that also have the same problem, so I've eliminated it being device related.
Clearly a VZW issue and there's no way at all to email Verizon a map of the area highlighting the problem zones so they can send a tech out to figure out what's going on, but I'm sure they are aware of it since there's a Verizon store right in the middle of it. I would stop in the VZW store to report the issue but, per my previous experiences there, they clearly work on commission and make nothing on technical issues.
Seriously considering dumping VZW for another, more reliable, provider.

You might identify the zip code where the issue is happening. I'm sure when you report this, an agent will ask where you're located. Did you also verify that the other users experiencing the issue have different make/model phones as you? Might also help to identify what make/model phone you have.

Brianzz

The other VZW subscribers have a variety of devices android and apple, my device is a note 20 ultra. I've tried with 5G disabled and enabled, same problem, same area. I tried chatting up support last night but they just ignored me the whole time and acted like it was my device issue.

Verizon_Support

Having service where you need it most is crucial and we don't want to see you leave, Brianzz. I'd like to learn more about the issues you are experiencing in order to get you the service you deserve. When did you begin to notice an issue in the local area? Can you please provide the zip code where these issues are occurring? What is happening when it comes to calls and texts? Sorry about the current issues but looking forward to helping and finding a lasting resolution. -Chris

Brianzz

Cleveland, TN 37312

No effect on voice calls/texts (unless you're sending a photo with the text)

Problem persists within an 8 to 10 mile radius of this location.

Verizon_Support

In an earlier post I see that you're using a Samsung Galaxy Note20 Ultra 5G. To be sure, is that a Samsung Galaxy Note20 Ultra 5G from Verizon Wireless or perhaps an unlocked Samsung Galaxy Note20 Ultra 5G? The reason for asking is that an unlocked device may not work – or may experience limited functionality.

Has service ever worked in that location?
-David

Brianzz

It was purchased from VZW when it was released.

Per my previous reply, I have spoke to numerous VZW customers, same problem across multiple devices, new/old, android/apple, doesn't matter, no connectivity.

There is a VZW coporate store right in the middle of the problem area that has a repeater erected on top of the building, I guess to get the mobile data to work in the building, so it's clearly a known issue.

Roguedior

No service in queens, NY 11691 since mid September. It's terrible, can't use the phones unless we are using WiFi. Need to change to a new carrier asap.

Verizon_Support

Reliable service is a must and we are here to help. Allow us to gather a few more details to be on the same page. Exactly what type of issues are you experiencing with your calls, texts and data? Do you recall if anything changed with your device prior to Mid September (new apps or software updates)? ~Vic

Brianzz

@vzw_customer_support

Nothing changed on my device and this issue has persisted for more than 20 months in this area. Can we get a tech out to check the transmitter sites and not twiddle our thumbs for another 20 months acting like it's my device, I've already eliminated that as a cause.

Verizon_Support

Twenty months is a long time, Brianzz. You've stated you've reached out to us before regarding the matter. Did our tech team complete a ticket for your immediate area in order to look into your coverage?

-Ebony

Key9103

I’ve been having LTE issues the past month. The signal strength hasn’t changed but I can not open apps or browse anything on my iPhone between 10am till after 3 pm weekdays . It’s like clock work . I can’t even open the My Verizon app because it times out . The phone is useless during this time . Works fine if I drive over to my moms house only a mile away . Works fine on weekends and early mornings and evenings. I have a premium unlimited plan in 32250 zipcode in Florida. I hate to have to switch carriers after 15 plus years but this phone is the only access I have to internet. Really disappointed with Verizon.

Verizon_Support

Key9103, We are aware some customers in your service area may be experiencing issues and our network teams are looking into this. For more information, you may also visit verizon.com/support/network-outage-faqs/.*Joshua

Hdjd81

Same here! They sent me a refurbished replacement iPhone 12 and it actually seems worse!

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