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LTE Slow since June 2021 in Summit to Newark, NJ Area

Since June 2021, LTE has been so slow as to be useless in the area between Summit, NJ and Newark, NJ.

I have an Unlimited data plan.

I have followed all Verizon recommended steps to reset networking on my phone, with no result.

I have recently spoken to many people at my work who report the same problem.

This is not a matter of individuals’ devices or data throttling–when the service is slow, you can’t use much data!

This is obviously a system problem.

If you’re experiencing the same issue for several weeks to months, in the same and/or adjacent areas, speak up and let Verizon know.

Comments

Verizon_Support

Johnabdl, we value your loyalty and we understand the importance of making sure you have the services you need. Allow us the opportunity to investigate this matter. Does your service concern happen primarily indoors or outdoors? How far do you have to travel to receive a consistent connection? May we have the Make/Model of your device? -Sylvia

Johnabdl

Each workday, I travel on a NJ Transit train between Madison, NJ and Newark, NJ. You easily see this train toute in a map.

The LTE signal consistently gets weak to useless between Summit, NJ and Newark, NJ, along this train route.

It is also consistently weak within at least a quarter mile radius of the NJ Transit train station at Broad Street Newark.

The signal’s WEAKNESS is RELIABLE.

OK?

My device is an iPhone 6s Plus with iOS 14.8. The many others reporting the SAME problem in an area that INCLUDES the area I defined use many different devices, so I don’t know how that’s going to help you to figure this out.

Verizon_Support

Thanks for the additional details, let's dig a little deeper. Which Unlimited plan do you have? Do you experience the issue when you are not in this area? The service quality can definitely be affected while traveling on a train as the radio waves are transmitted and/or blocked by the train. -Yani

Johnabdl

Plan: Unlimited 55+ Loyalty

For someone who wants to “dig a little deeper”, you don’t read carefully, having missed this in my post of October 20,

“It is also consistently weak within at least a quarter mile radius of the NJ Transit train station at Broad Street Newark.”

I’m well aware of what inhibits a signal.

I’ve had this plan since October 2020, and did not have this poor service until June 2021. The service in the area indicated was fine until then.

WhyBADservice

Same thing happening to me and several people here in Northwest Florida. Started not working only on Saturday and Sunday like clockwork.

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