I ordered the iPhone 13 pro on 10/4, no issues with payment, even showed up on my card as pending. Two nights ago I got an email from Verizon saying I have not paid my order and need to in order to not have it cancelled. Tried to do so using the link sent, and was unable to with several different cards. Kept saying that the order was unable to be processed. Eventually stopped letting me see the order because “max order read attempt reached”. Chatted with Verizon in the am and was told to wait 24 hours for reset (after being sent a link that didn’t work) or to call financial services to have them process the payment. Called fs and was told all they can do is cancel the order. I don’t want to lose the trade in promo ( was $800, now says I’ll get $440 if I cancel and reorder) and want the phone by Friday like original order said. It’s been over 24 hours since I tried to view my order to pay and it still tells me I am at max read attempts. Beyond frustrating, I’m trying to pay them $600 to buy out my current phone and pay for the new one and no one will let me. Chat can’t help and I don’t have time to sit on hold for hours waiting for someone competent to help.
I know this is a common issue, so anyone have a solution that doesn’t involve cancelling the order since it’s not my end that’s the issue?
