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iPhone not Receiving texts from Android

SFerr

I have a new iphone 12 mini, iOS 15.0.2. I can send and receive texts with any other iphone user, but cannot get texts from any android users (though I can send texts to them). I have tried all the suggestions posted on the interwebs to no success (restarted phone, turned airplane mode on and off, reset network settings, burned an LG phone in effigy, etc.). Really very frustrating. Any help?

Comments

Verizon_Support

Hello, no need to fear, help is here! We will be happy to look into this for you. To confirm, have you already updated your devices to the latest software update iOS 15?~David

SFerr

Hi, Yes, I updated to iOS 15.0.2.

Verizon_Support

SFerr We want to help make sure you receive all of your messages. Can you tell me if you are able to send to Androids. Do you have send as MMS turn on?-Dolores

SFerr

Yes, I can send to Android phones and those messages are received. I do have send as MMS turned on. I've updated to iOS 15.0.2.

SFerr

Just checking in...been a few days, no response from customer service....

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