Recently I traded in two devices, a Samsung Galaxy Z Flip and an iPad Pro 12.9, and the entire process has been a nightmare. First, the Z Flip was entered in as a Note 4 and wouldn't give me any value. After calling into customer they were able to determine that the IMEI for the device is still showing up as the Z Flip, not a Note 4. In fact when I check it myself on several different web sites it still shows up as a Z Flip. I was able to get account credit for this instead of being paid out to PayPal. Now for the iPad. After the iPad was checked in and device was accepted I waited the two weeks before calling customer service to determine what was going on. I was advised to give it a little more time. Another week later and I called back. The device, as it turns out had not been checked in and they stated payment had not been sent out. It's been over two months now.
This is beyond unacceptable. I have worked for cell phones company and other retail locations that take trade ins. The process takes less than five minutes to see what condition a device is in and whether it's still locked under iCloud or whatever Android/Samsung use. I also understand it takes some time when sending a device but two months is beyond ridiculous. Not only that, but after the first month I've had to start calling in twice a week to get any information and keep them on top of this ticket. I hate to be like that but there is no communication otherwise from Verizon. I'm really underwhelmed by this to the point where I'm looking at other companies for phone and home internet. After reading the other comments, both here and throughout the web, it seems like this is a case of rampant theft. Avoid sending your device.
