I went through a horrible trade in process with Verizon had me stressed for days. I mailed in my paid off phones I was trading in all 3 in the same box. Verizon received the phones and applied the credit for all 3 then about a week and a half later I received an email saying Verizon was missing one of my phones and taking away credit for the missing phone!!! Missing how? They were all mailed in the same box!!! A “level 2” agent started an investigation for the missing phone which I heard nothing back so one day I call and an agent typed in the phone info and said the phone is in our wear house I wonder why no other agent just did that!? And I said right I wonder why!? …. They reapplied my credit to my account I was stressed for days!
